Refund policy

At KÖVI, I want you to love your piece. As the collection is produced in limited quantities, I don’t offer returns, exchanges or refunds for change of mind, incorrect colour choice or change of preference.

Your Consumer Rights

Nothing in this policy excludes, restricts or modifies any rights or remedies you have under applicable consumer law, including the New Zealand Consumer Guarantees Act 1993 and, where applicable, the Australian Consumer Law.

For other return or refund requests, I’ll assess the circumstances and provide any remedy required by applicable consumer law.

If you have a concern about your order, please contact me at hello@kovileather.com with your order number and a description of the issue. Where helpful, please include clear photos. I may need further information or to inspect the item to assess your request.

Please contact me before sending an item back so I can provide return instructions. Any responsibility for return costs will be determined in accordance with applicable consumer law.

Handmade & Natural Variations

KÖVI pieces are handmade using natural leather and materials. Slight variations in texture, grain, colour and finish may occur from piece to piece and are part of their individual character.

These variations do not affect your rights under applicable consumer law, including requirements that products be of acceptable quality and match their description.

Questions

If you have any questions about your order or this policy, please contact me at hello@kovileather.com.