Terms of service
Last updated: 5 November 2026
1. About KÖVI
Welcome to KÖVI. The terms “we”, “us” and “our” refer to KÖVI, a business based in New Zealand operating kovileather.com.
We operate this website and online store, including its related content, features, products and services (the “Services”). Our online store is hosted by Shopify.
These Terms of Service apply to your use of our website and purchases from our store. Please read them alongside our:
By using our website or placing an order, you agree to these Terms of Service.
2. Your Consumer Rights
Nothing in these terms or our other policies excludes, restricts or modifies any rights, guarantees or remedies that cannot lawfully be excluded.
These include your rights under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986 and, where applicable, the Australian Consumer Law.
If any provision conflicts with those rights, your statutory rights take priority.
3. Using Our Website
You must have the legal capacity to place an order or have permission from a parent or legal guardian who is authorised to enter into the transaction.
You agree to provide accurate and current information when placing an order or creating an account, including your email address, delivery address and payment details.
If you create an account, you are responsible for taking reasonable steps to keep your login details secure. Please contact us promptly if you suspect unauthorised access.
You must not use the Services for unlawful purposes, interfere with their security or operation, introduce malicious software, impersonate another person or misuse another person’s information.
4. Our Products
KÖVI pieces are handmade using natural leather and materials. Slight variations in texture, grain, colour and finish may occur between pieces and are part of their individual character.
We take reasonable care to describe and photograph products accurately. Colours may appear differently depending on your screen and device settings.
These variations do not affect your consumer rights, including requirements that products be of acceptable quality and match their description.
Product availability is subject to stock levels. We may update listings, discontinue products or apply reasonable purchase limits. Changes to product descriptions will not retrospectively change an order we have already accepted.
5. Orders and Acceptance
When you place an order, you offer to purchase the selected products and authorise payment using your chosen payment method.
An automated order-received email acknowledges your order. We accept your order when we confirm dispatch, unless we expressly confirm acceptance earlier.
We may decline an order before acceptance for a reasonable reason, including unavailable stock, unsuccessful payment, a material listing error or reasonable concerns about fraud. If this happens, we will notify you and promptly refund any payment taken for the cancelled items, including any associated delivery charges that no longer apply.
Please check your order carefully before submitting it. If you need to request a change or cancellation, contact hello@kovileather.com as soon as possible. We will try to help, but changes or change-of-mind cancellations may not be possible once processing has begun.
This does not affect any cancellation or other rights you have under applicable consumer law.
6. Prices and Payment
The currency applicable to your purchase will be shown at checkout. Shipping charges and any applicable taxes collected by us will also be displayed before you complete your purchase.
Prices and promotions may change for future orders. We will not increase the agreed price of an accepted order without your agreement.
You must be authorised to use the payment method provided. Payments are processed through the payment services available at checkout.
If a genuine pricing or listing error affects your order, we will contact you to explain the issue and discuss the available options. We will not charge an additional amount without your agreement. Any cancellation will be handled in accordance with applicable law.
Any additional conditions for a promotion will be stated with that promotion and will not limit your statutory rights.
7. Shipping and Delivery
We currently ship to New Zealand and Australia using NZ Post.
Please refer to our Shipping Policy for dispatch information, estimated delivery times, shipping charges and information about incorrect addresses, missing parcels and suspected theft after delivery.
Delivery timeframes are estimates. If a delivery is delayed or goes missing, please contact us so we can investigate with the carrier and arrange any resolution required by applicable consumer law.
Your consumer rights and our delivery obligations do not end simply because we have handed a parcel to the carrier.
Please provide a complete and accurate delivery address. You may be responsible for reasonable redirection or redelivery costs caused by an address error you supplied, as explained in our Shipping Policy.
Where a parcel was correctly delivered to your nominated address, including in accordance with delivery instructions you authorised, and was subsequently stolen, a refund or replacement may not be available. We will assess the circumstances and your applicable legal rights. A tracking status of “delivered” does not, by itself, establish that delivery occurred correctly.
8. Returns and Refunds
We do not offer returns, exchanges or refunds for change of mind, incorrect colour choice or change of preference.
For other requests, we will assess the circumstances and provide any remedy required by applicable consumer law.
Please refer to our Returns & Refunds Policy for information about making a request.
Contact hello@kovileather.com before returning an item so we can provide instructions. We may reasonably request information, photographs or an opportunity to inspect an item to assess a claim.
No provision in our policies limits your statutory rights or makes a remedy that you are legally entitled to discretionary.
9. Product Use and Care
Please use products for their intended purpose and follow any care instructions supplied with the product or published on its product page.
Natural leather can change in appearance through use and exposure to moisture, sunlight and other environmental conditions.
Whether a particular issue entitles you to a remedy will depend on the circumstances and applicable consumer law. Damage caused by misuse, accidental damage or failure to follow reasonable care instructions does not, by itself, establish an entitlement to a refund or replacement.
10. Intellectual Property
Website content, including our branding, product photographs, text and designs, is owned by KÖVI or used with permission, except where otherwise indicated.
You may access and use the website for personal shopping and other lawful purposes. You must not reproduce or commercially exploit protected content without permission, except as permitted by law.
Purchasing a product does not transfer intellectual property rights in its design or our branding.
Nothing in this section limits lawful rights to review products, quote content or otherwise use material as permitted by applicable law.
11. Reviews and Other Submissions
You may submit reviews, photographs, comments or other content where our Services allow it.
You retain ownership of your content. By submitting content for publication, you give us a non-exclusive, royalty-free licence to host, reproduce and display it in connection with the relevant product review and the operation of our Services. This includes allowing our review provider to process and display it for those purposes.
We will seek any additional permission required before using your content in separate advertising.
You must have the necessary rights to submit the content. It must not be unlawful, misleading, abusive or infringe another person’s intellectual property or privacy rights.
Please disclose any incentive you received for a review.
We may remove content for legitimate moderation reasons, such as spam, unlawful content or disclosure of personal information. We will not remove a review solely because it expresses a genuine negative opinion.
Personal information included in submissions is handled in accordance with our Privacy Policy.
12. Privacy and Communications
Our Privacy Policy explains how we collect, use, store and disclose personal information, including through Shopify, Klaviyo and Judge.me.
We may send service communications relating to your orders, deliveries, enquiries or account.
Marketing communications are sent in accordance with applicable law. You can unsubscribe using the link in our marketing emails. Unsubscribing does not prevent necessary communications about your orders.
13. Shopify and Third-Party Services
Shopify provides the platform that powers our online store. Purchases from KÖVI are transactions between you and KÖVI.
We also use third-party services to support payments, delivery, marketing and reviews. Their involvement does not remove our obligations to you under applicable consumer law.
Our website may contain links to independent third-party websites. Those websites have their own terms and privacy policies. Linking to them does not necessarily mean we endorse their content, products or services.
14. Website Availability and Security
We take reasonable care to maintain our website, but access may occasionally be interrupted by maintenance, technical issues or events outside our reasonable control.
We may temporarily restrict access where reasonably necessary to protect security, investigate misuse or maintain the Services.
Such restrictions do not remove our obligations concerning existing orders, refunds or consumer rights.
15. Liability
We are responsible for meeting our obligations under applicable law, including obligations relating to our products and their delivery.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.
To the extent permitted by law, we are not responsible for loss caused by your unlawful use of the website or your misuse of a product. This does not exclude responsibility for loss caused by our own acts or omissions or otherwise covered by your statutory rights.
16. Events Outside Our Reasonable Control
Events such as severe weather, natural disasters, transport disruptions or utility outages may affect our ability to fulfil an order.
If this happens, we will take reasonable steps to minimise the impact and communicate material delays affecting your order.
This section does not remove any right you may have to cancel, receive a refund or obtain another remedy under applicable law.
17. Suspension or Termination of Access
We may reasonably restrict or suspend access to an account or the website where necessary to address fraud, security risks, unlawful activity or a material breach of these terms.
Where appropriate and reasonably practicable, we will explain the restriction and allow you to respond.
Suspension or termination does not affect accrued consumer rights, valid refund claims or our obligations relating to existing orders.
18. Governing Law
These terms are governed by New Zealand law.
However, this does not deprive you of mandatory protections under laws that apply to you, including the Australian Consumer Law where applicable, or prevent you from bringing a claim in a court or tribunal available to you under applicable law.
19. Changes to These Terms
We may update these terms to reflect changes to our business, Services or legal requirements.
The updated version will be published on this page with a revised “Last updated” date. We will provide additional notice where required by law.
Changes will apply to future orders and future use of the Services. They will not retrospectively change the terms of an order already accepted unless you agree or the law requires it.
20. General
If a provision of these terms is found to be unlawful or unenforceable, it will be treated as severed to the extent necessary, and the remaining provisions will continue to apply.
A delay in enforcing a provision does not, by itself, waive the right to enforce it later.
These terms and the policies linked above set out the terms applicable to the Services. They do not exclude representations, commitments or rights that cannot lawfully be excluded.
21. Contact Us
For questions about these terms or your order, contact:
KÖVI
Email: hello@kovileather.com
Additional business contact details are available on our Contact Information page.