Shipping policy
KÖVI currently ships to New Zealand and Australia.
Dispatch & Tracking
All pieces from our new collection are ready to ship and will be dispatched as soon as possible after your order has been received.
Orders are shipped with NZ Post, with shipping options and costs calculated at checkout based on your location and order details.
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your delivery.
Estimated Delivery Times
Estimated delivery times once dispatched are:
- New Zealand: typically 2–3 business days.
- Australia: typically 3–6 business days.
Delivery timeframes are estimates and are not guaranteed. Delivery times may vary depending on your location, the shipping service selected, and any courier or customs delays. Please allow additional time during busy periods or public holidays.
If your delivery is taking longer than expected, please contact me so I can help investigate. These estimates do not limit your rights under applicable consumer law.
Incorrect Delivery Addresses
Please check your delivery address carefully before completing your order. If you notice an error, contact me as soon as possible at hello@kovileather.com.
I’ll try to update the address before dispatch, but changes may not be possible once your order has been processed or shipped.
If an incorrect or incomplete address supplied at checkout causes a delivery issue, I’ll help you explore the available options with NZ Post. You may need to pay reasonable redirection or redelivery costs resulting from the address error.
If your parcel is returned to KÖVI, I’ll contact you to arrange the next steps. Nothing in this section limits your rights under applicable consumer law.
Missing or Stolen Parcels
If your parcel hasn’t arrived, or tracking shows it as delivered but you cannot locate it, please contact hello@kovileather.com with your order number.
Please check around your property and with other household members, neighbours or building reception, where relevant. I’ll work with you and NZ Post to investigate, including requesting delivery details or proof of delivery.
KÖVI does not offer complimentary replacements or refunds for parcels stolen after they have been correctly delivered to the address you supplied, including in accordance with delivery instructions you authorised.
I can assist with enquiries to the carrier, and you may wish to report suspected theft to the police.
If a parcel is lost in transit or incorrectly delivered, I’ll investigate with NZ Post and provide any remedy required by applicable consumer law.
Nothing in this section limits your rights under applicable consumer law.
Your Consumer Rights
Nothing in this policy excludes, restricts or modifies your rights or remedies under applicable consumer law, including the New Zealand Consumer Guarantees Act 1993 and, where applicable, the Australian Consumer Law.
Questions
If you have any questions about shipping or your delivery, please contact me at hello@kovileather.com.